All holidays are subject to availability. Your booking is an offer to purchase our holiday services and we reserve the right to refuse or accept any such offer. A legally binding contract will be formed when we send you the Booking Confirmation with your booking reference by e-mail, fax or post. If any detail on the Booking Confirmation is not correct you must tell us as soon as is reasonably possible and it is your responsibility to ensure that all information contained in the Booking Confirmation is true and accurate.
If there is an obvious error on the Booking Confirmation we reserve the right to correct it as soon as we become aware of it and we will do this within 7 days of issuing the Booking Confirmation or, if your departure is within 7 days, no later than 24 hours before you go.
Full payment is required as soon as you confirm your booking. Payment is by credit or debit card only. Payment by credit card attracts a fee, the amount of which will be displayed in the booking summary, before you are asked to confirm your booking. All bookings are non-refundable. If your booking is not accepted by our not issuing a Booking Confirmation your payment will be refunded in full.
The stated prices of our holidays do not include:
• Visa fees, travel costs or any associated charges, personal expenditure, hotel extras or gratuities
• Taxes or compulsory charges introduced by any government, regulatory or other bodies after you have booked
• Holiday insurance
We take reasonable care to ensure the accuracy of the information contained in our brochures and on our website. We are not responsible for the content, policies and services of any brochures or websites issued by any other party.
We will try to ensure that the programme set for the year will remain as such but if, for any reason, an instructor becomes unavailable, we shall replace them with an equally suitable instructor. Wherever possible you will be advised in advance of any alterations to the schedule once booked.
If we Change or Cancel your Holiday
We begin planning the arrangements we offer many months in advance and so we reserve the right to make changes to and correct errors in holiday details both before and after bookings have been confirmed and payment has been received. We must also reserve the right to cancel confirmed bookings at any time. For example, if the minimum number of travellers required for a particular travel arrangement is not reached we may have to cancel it.
Most changes are insignificant but occasionally, we may have to make a significant change. If we have to make a significant change or cancel, we will inform you as soon as possible. We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given, your booking may be cancelled. We will offer you the choice of the following options:
(a) (For significant changes) accepting the changed arrangements, or
(b) Purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference), or
(c) Cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
We reserve the right to cancel your booking. We will not cancel less than 12 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance or because the minimum number required for the package to go ahead hasn’t been reached. Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
We will not pay you compensation and the above options will not be available if we make an insignificant change or cancel as a result of your failure to make full payment on time. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. We will not pay you compensation if we cancel because there has been any fraud or illegal activity involved in the payment of your booking on your credit or debit card.
We will not pay you compensation where we make a significant change or cancel more than 12 weeks before departure or in the event of unavoidable or extraordinary circumstances.
Very rarely, we may be forced by unavoidable or extraordinary circumstances to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.